Refund policy
Last updated: August 14, 2026
At Intact Skin, we want you to feel confident trying our products. If your purchase is not right for you, you may request a refund within 60 calendar days of the date your order is marked as delivered.
Our promise: 60 days, no questions asked, and no product return required.
How to request a refund
Email us at support@intactskin.com within the 60-day window. Please include the name used for the order, the email address used at checkout, and your order number if you have it. You do not need to tell us why you would like a refund, send photos, or return the product.
Once we locate your order, we will issue the refund to the original payment method. Your bank or payment provider may need additional time to show the refund in your account.
What is covered
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Covered by this policy
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Details
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Refund period
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Requests made within 60 calendar days after confirmed delivery.
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Product return
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Not required. Please do not send the product back unless we specifically ask you to.
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Reason for refund
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Not required. You may request a refund for any reason.
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Refund amount
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The amount paid for the refunded item(s), including applicable sales tax.
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Bundles and multi-item orders
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You may request a refund for the applicable item(s) or for the full eligible order.
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A few important details
This policy applies to purchases made directly through the Intact Skin store at intactskin.com. If you purchased from an authorized retailer or marketplace, please contact that seller first, because its refund process may apply.
We may need limited order information to locate and protect your purchase, such as your order number or the email address used at checkout. This administrative verification does not require you to explain your refund request.
This policy does not limit any consumer rights that apply under the law where you live.