Shipping policy
Last updated: August 14, 2026
At Intact Skin, we know you want your order quickly. We ship completed orders within 24 hours of purchase.
Orders ship within 24 hours of purchase.
Order processing and dispatch
A completed order is an order for which payment has been authorized and a complete, deliverable shipping address has been provided. Once your order ships, you will receive a shipping confirmation at the email address used at checkout. If tracking is available for your shipment, it will be included in that confirmation.
The 24-hour shipping commitment refers to the time we take to prepare and hand your package to the carrier. It is not a guaranteed delivery date. Delivery timing depends on the selected service, carrier operations, destination, and circumstances outside our control.
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Shipping stage
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What to expect
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Purchase completed
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We receive and begin preparing your order.
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Within 24 hours
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We pack and ship your order.
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After shipment
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You receive a shipping confirmation and tracking information, when available.
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In transit
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The carrier delivers according to its service level and route.
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Address changes and order issues
Please review your shipping address carefully before placing your order. If you notice an error, email support@intactskin.com as soon as possible. We will do our best to help before the order ships, but we cannot guarantee changes once an order has entered fulfillment or has been handed to the carrier.
If your tracking indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, and the carrier. Then contact us at support@intactskin.com so we can assist.
Delays outside our control
Although we ship within 24 hours of purchase, carrier disruptions, severe weather, customs processing, incorrect addresses, and other events outside our control may affect delivery timing. We appreciate your patience if this occurs.